(Communication with Difficult Customers)

Termín: 2 dni podľa dohody

Lektor: s dlhoročnou praxou

Miesto konania: podľa dohody

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The Goal of the Training:

It is the aim of this training to enable the participants to:

• Implement the standards of professional customer service.
• Communicate better even with difficult clients in English.
• Analyze customers’ reactions and select the most appropriate from the variety  of responses to these inputs.

Target Group:
All those, who communicate with customers, clients in English, mainly sales managers, sales representatives and  call centers operators..

• Customer service standards
• Verbal and non-verbal communication with customers
• English speaking customers
• Types of customers and the right responses
  
• Assertive, aggressive and passive behavior
• Dealing with manipulation
• Adding value to clients
• Customers’ loyalty
• Telephone etiquette
• Dealing with difficult customers
• Reducing complaints
• How to response to NO
  

Miesto konania môže byť aj u Vás:
Miesto konania: Košice – Bratislava (po dohode s účastníkmi), priamo v objednávajúcej firme pre počet účastníkov väčší ako 8.